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Aligning IT service management (ITSM) with business goals, specifically how to align ITSM with business goals, is critical for organizations that want to succeed in a competitive, technology-driven landscape.
Change management in ITSM (IT service management) is about making changes to IT systems in such a way that disruptions are minimized and the changes comply with the
Reducing the incident resolution time for incidents is a crucial factor. Imagine your e-commerce website suffers an hour-long payment gateway disruption on Black Friday. This
Do you know this? Meetings drag on endlessly, tasks get lost and important information is scattered across different tools. Unstructured workflows and unclear responsibilities lead to
Atlassian Connect: High Velocity 2025 event in Munich brought together industry experts to discuss the latest developments in ITSM, AI and workflow acceleration. As
Customer portals are indispensable tools for companies that want to optimize processes, increase customer satisfaction and reduce costs. But not all portals are the same. From Enterprise Service
Good and efficient customer service is a decisive competitive advantage, especially in the digital age where providers have become easily interchangeable. In order to provide outstanding customer support
Up to 30 % of your customers could turn away from you if you lag behind in adopting AI in your customer support. A crazy, but
73% of your customers expect their request to be resolved within 24 hours. But your team is struggling with outdated tools, fragmented data, endless email chains, changing
Would it make sense for our team to conduct a joint debriefing after every major problem in order to learn from the incident and avoid future mistakes?
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