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Would it make sense for our team to conduct a joint debriefing after every major problem in order to learn from the incident and avoid future mistakes?
The pressure on support teams is high: tickets need to be processed quickly and correctly, categorized consistently and assigned efficiently. But manual sorting and assigning can be time-consuming.
Imagine you are managing a complex software project. Your internal development team uses Jira for project management, while your external service provider uses a separate Jira instance. Sounds
The Atlassian Cloud is constantly evolving to enable teams to collaborate even more effectively. In October 2024, important changes to the pricing structure are now
Companies need powerful tools to manage customer requests, optimize internal processes and keep track of their IT infrastructure. While Jira Service Management from
Today's organizations face a flood of administrative tasks and inefficient processes that impact productivity and hinder the achievement of core objectives. In this article
For teams that work across multiple Jira instances, want to synchronize Jira with Jira Service Management or work together with other companies in Jira
Efficiency and autonomy play a central role in today's software development. One concept that is becoming increasingly important is "developer self-service". But what
In our webinar "Platform engineering - create AWS accounts in just one hour with JSM Cloud", our DevOps ambassadors Chris and Ivan and Atlassian platform expert Marcin from
The Atlassian community recently met at the High Velocity event in Sydney. At the event, Atlassian's leading minds presented groundbreaking, new
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